Introduction
Welcome to Willow Jet. These Terms and Conditions outline the rules and guidelines for using our website, placing orders, and engaging with our services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website or making purchases.
At Willow Jet, we aim to provide a smooth, reliable, and trustworthy shopping experience. These Terms ensure transparency between us and our customers while outlining your rights and responsibilities.
Use of the Website
You agree to use our website solely for personal, non-commercial purposes and in accordance with these Terms. You must not use our site in any way that could cause damage, impair performance, or interfere with another user’s experience.
You also agree not to attempt unauthorized access to any part of the website, its servers, or any connected systems. We reserve the right to restrict, suspend, or terminate access if any misuse, abuse, or fraudulent activity is detected.
Product Information and Availability
Willow Jet strives to ensure that all product descriptions, images, and specifications provided on the website are accurate and up to date. However, minor variations in color, texture, or packaging may occur due to display differences or manufacturing updates.
All products are offered subject to availability. If an item you ordered is unavailable, we will notify you as soon as possible and may suggest an alternative or issue a cancellation.
Pricing and Payment
All prices listed on our website are displayed in the local currency and include all applicable charges unless stated otherwise.
We currently offer Cash on Delivery (COD) as our sole payment method. This means customers pay in cash directly to the delivery agent upon receiving their order. We do not collect or store any card or bank account information.
Prices may be updated periodically without prior notice. However, the price confirmed at checkout will apply to your order.
Order Process
Once you place an order, you will receive an acknowledgment confirming that we have received your request. This acknowledgment does not constitute acceptance. The order is accepted once it is processed and dispatched.
Willow Jet reserves the right to cancel or decline any order if there are issues such as incorrect information, product unavailability, or suspected fraudulent activity.
Shipping and Delivery
We aim to deliver your order promptly within the estimated delivery period shown at checkout. Delivery times may vary depending on your location, courier schedules, and other factors beyond our control.
Please ensure your delivery address and contact information are accurate. Willow Jet is not responsible for delays or delivery failures resulting from incomplete or incorrect address details.
In the event of unavoidable delays, we will make every effort to keep you informed about your order’s status.
Returns, Replacements, and Cancellations
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery at [email protected]. Include your order number, product details, and clear photos (if applicable).
Once we verify your claim, we will arrange a replacement or another suitable resolution.
We may not be able to process returns for items that show signs of wear, damage caused by misuse, or products not returned in their original condition and packaging.
Order cancellations can be requested before dispatch by contacting us directly. Once an order has been shipped, cancellation may not be possible.
Product Care and Responsibility
Customers are responsible for following any provided product care or usage instructions. Willow Jet is not liable for damage caused by improper use, handling, or neglect.
Intellectual Property
All content on this website, including text, images, designs, logos, and other materials, is the property of Willow Jet or its licensors. You may not copy, reproduce, distribute, or exploit any part of the website content without prior written permission.
Communications
By providing your contact details, you consent to receive order updates, delivery notifications, and limited promotional messages from Willow Jet. You may opt out of promotional messages at any time by contacting [email protected].
Limitation of Liability
Willow Jet strives to ensure a reliable and safe shopping experience. However, we are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
Our total liability for any claim shall not exceed the total amount paid for the order in question.
Updates to Terms and Conditions
We may modify or update these Terms and Conditions at any time without prior notice. Any updates will take effect immediately upon being posted on this page. Customers are encouraged to review this section periodically to stay informed.
Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us at [email protected]. Our support team will respond as soon as possible.